- Who is Nimbus for?
- Product managers, UX researchers, support leaders and customer success teams who want one shared view of what customers are saying.
- Do I need a data team to use it?
- No. Connectors are point-and-click and dashboards are built by dragging fields. Data teams love the warehouse sync, but nobody needs to write SQL.
- How does Nimbus find themes?
- Our models cluster similar feedback, name each cluster in plain language and track how its volume and sentiment change over time and by customer segment.
- Can I link feedback to revenue?
- Yes. Sync accounts from Salesforce or HubSpot and every theme shows the ARR of the customers asking for it, so you can prioritize by impact.
- Where is my data stored?
- In AWS regions in the US or the EU, your choice. Data is encrypted with AES-256 at rest and TLS 1.3 in transit, and backed up daily.
- How do I get my team on board?
- Invite anyone by email or turn on SSO. Viewers are free on every plan, and our weekly digest keeps people engaged without another login.